What services does Nexlify offer?
Servers, networks, cloud services, security, backups, virtualization, and ongoing IT support. The Services page has more detail on each.
How does pricing work?
It depends on the work. Some projects are one-time and quoted upfront, others are ongoing monthly support. There's no set price list because every environment is different. The Quick Assessment is the fastest way to get an actual number.
Do you work remote, on-site, or both?
Both. Most support happens remotely. On-site visits happen when there's physical work to do, like new hardware or cabling.
What size businesses do you work with?
Small and medium businesses.
How quickly can I expect a response?
Within 24 hours for general requests. If something is down or you're dealing with a security incident, calling directly is usually the fastest option: (503) 539-2811.
Who will actually be doing the work?
You work directly with the person doing the work. There's no account manager relaying messages between you and whoever actually fixes things. See the About page for more.
What happens after I submit the Quick Assessment?
You'll hear back within 24 hours with some initial thoughts based on what you submitted. If it looks like a fit, next is usually a short call to go over details before anything is quoted.
Do you offer ongoing support, or just one-time projects?
Both, depending on what you need. Some clients need a single project, like a migration or a security review. Others prefer ongoing monthly support with monitoring, patching, and helpdesk access.
Still have a question?
Get in touch and you'll hear back within one business day.